Positions

Currently seeking an Level 1 IT Technician (entry level) – Supporting clients with best IT practices

Full Job Description

Your enthusiasm for your customer’s ability to keep their business running efficiently and safely, and your problem-solving skills to identify and resolve issues make you the perfect candidate for this role! As an IT Technician, you will have an impact on policies and procedures to ensure efficiency and contribute to the company’s goals. You will also inspire those you work with high performance and influencing the success of the company.

Are you ready to step into a role that will allow you to be mentored by the Technical Support Manager while being strategic with your time management and customer care?

Strategic IT is hiring a Level 1 IT Technician to support customers with current best practices while collaborating with management with research for development. This person is someone who value’s assessing needs, solving problems, builds relationships, and understands exactly what is needed for a successful organization. Your care and attention to detail assures complete and accurate service.This person is extremely hard working and believes their hard work serves a greater purpose in what they contribute for the company.

Description

This is a Technician Level 1 entry position. This is a great opportunity for someone looking to break into the IT industry with a growing IT company. The Tech role is to support client’s workstation, servers, networks and related components to achieve high performance of the various business applications supported as necessary. This includes ensuring the availability and configuring all new implementations and developing processes and procedures for ongoing management of the environments. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Tech will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments. Where applicable, this individual also participates in the planning and implementation of policies and procedures to ensure storage provisioning, efficiency, and maintenance that is consistent with organizational goals, and industry best practices.

Responsibilities

  • Support strategies for technology implementations; architect the infrastructure required to support those strategies.
  • Support in the design and review of new server systems, applications, and hardware; conduct capacity planning as needed.
  • Participate in key process improvements as they relate to the technology environment.
  • Collaborate with technical services team members to ensure availability, reliability, and scalability of organizational servers to meet business demands.
  • Support policies, procedures, and technologies (including firewalls) to ensure security and best practices.
  • Participate in and support capacity planning and the development of long-term strategic goals for systems, software, and storage in conjunction with technical services team members.
  • Conduct research on hardware, software, and protocols in support of procurement and development efforts.
  • Implement redundant systems, policies, and procedures for disaster recovery and archiving to ensure effective protection and integrity of organizational data and assets.
  • Establish appropriate end-user access control levels for stored data.

Position Requirement

  • High School diploma or equivalent.

Knowledge & Experience

  • Some formal training or some experience in a desktop, server and network technologies.
  • Installing, configuring, and maintaining some hardware and associated network equipment.
  • Experience with performance tuning and monitoring tools.
  • Familiarity with TCP/IP and other network protocols, firewall management, and operating system configuration.
  • General knowledge of storage technologies such as SAN or NAS, as well as Active Directory or other directory services.
  • Some experience in working in various cloud environments such as Microsoft 365.

Personal Attributes

  • Strong customer service orientation.
  • Understanding of an organization’s goals and objectives.
  • Good written and oral communication skills; good interpersonal skills.
  • Ability to conduct research into issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed, with keen attention to detail.
  • Strong analytical and problem-solving abilities.
  • Ability to effectively prioritize tasks in a high-pressure environment.
  • Willing to work in a team-oriented, collaborative environment.

Work Conditions

  • Occasional evening and weekend work to meet deadlines.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and other computer components.
  • Lifting and transporting of heavy objects, such as servers, computers and peripherals.
  • In-district travel may be required for the purpose of on-site software and applications testing.
  • Continuing education in industry related technologies.
  • Listening weekly to Manager Tools podcasts.
  • Being punctual.

Benefits

  • Company paid employee medical
  • Company paid employee dental
  • Company paid employee vision
  • Company matched 401k up to 5%

Reporting Relationship

This position reports to the Technical Support Manager.

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • On call
  • Weekend availability

COVID-19 considerations:
All employees must be fully vaccinated.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Desktop support: 1 year (Preferred)
  • Server management: 1 year (Preferred)